Answers in seconds, even after hours.
The support agent answers questions on your website from your documents. If it does not know something, it says so and hands over to a person.
Can I still change my order?
Yes, until it ships. Please send us your order number.[1] Orders FAQHelpful?
Is there a volume discount from 500 units?
I have no information on that. Shall I put you in touch with our team?
Talk to a personWhat works today.
Answers with sources
The agent relies on your knowledge: texts, PDF and Word files, web pages.
Starter questions and ratings
Suggestion buttons for common requests; visitors rate every answer.
Handover to your team
Name, email and request reach you together with the conversation.
Knowledge gaps
Questions without a good answer are collected so you can add knowledge where it is missing.
Email inbox
Coming soonHave incoming support emails answered, with your approval.
Ticket system
Coming soonConnection to common ticket systems.
Live in four steps.
- 1
Add knowledge
Import FAQs, handbooks or your website.
- 2
Adopt a template
Choose the “Website customer service” agent and adjust it.
- 3
Test
Ask typical customer questions and check the sources.
- 4
Embed
One line of code on your website, done.
Gets better every week.
Visitors rate answers with thumbs up or down. Questions the agent knows nothing about go to the list of knowledge gaps. So you see exactly which knowledge is still missing.
- Ratings per answer
- Knowledge gaps to tick off
- Read conversations at any time
- Services and process
- Purchasing handbook
- Customer service FAQ
Questions about the support agent.
What happens if the agent does not know the answer?
It says so openly and offers to bring in your team. The visitor then leaves their name, email and request.
Which languages does it answer in?
Usually in the language of the question. The chat interface is available in German, English, Italian, French and Spanish.
Do I need technical skills?
No. You add one line of code to your website. If you like, we do the setup for you.