KI.ordo and the GDPR.
The most important questions about data protection, answered briefly.
Frequently asked questions about the GDPR.
What is the GDPR?
The General Data Protection Regulation is the European law on the protection of personal data. It has applied in all EU member states since 25 May 2018.
Can I use KI.ordo in compliance with data protection law?
Yes, if the requirements are met: we conclude a data processing agreement with you, name our subprocessors and implement the measures described in the security policy. Whether your specific use is permissible also depends on your data and purposes.
What data does KI.ordo process?
Account data (name, email, password as a hash), the content of your workspace, conversations with agents and in the website chat, flow runs, usage and consumption data, and messages sent via the contact form.
Where is the data stored?
In the database on the server on which KI.ordo runs: for the Start, Team and Business plans on our server, for Enterprise on yours. For AI answers, requests are transmitted to Anthropic in the USA.
Is my data used to train AI?
We do not use your content for training. Under Anthropic’s commercial terms, data transmitted via the API is likewise not used for training by default.
How do I delete my data?
You can delete content in the workspace yourself at any time. To delete your entire account, write to us; we will confirm the deletion. Backups are overwritten within seven days.
Can I take my data with me?
Yes. In the settings, you can export agents, knowledge, flows and other content as a file.
Does KI.ordo use cookies?
Only one technically necessary cookie for login. The website itself does not set any cookies. Details are on the Cookies page.
Whom do I contact with questions?
Write to the address given in the privacy policy. We usually reply within a few working days, at the latest within one month.